How can I contact WEARVA?
You can simply email us at support@wearva.com where our customer service team will be happy to help you with whatever you need.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX), PayPal, Apple Pay and Shop Pay.
SHIPPING AND CUSTOMS
When will my order be processed?
All orders are handled and shipped out from our warehouse all around the world. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Sunday and Friday. Orders will be processed within 3-5 days during normal business hours from the order date. Please note that we don't ship on weekends. Jerseys and Hoodies are custom hand-made and sewn to order and can take 7-21 days.
How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to receive your tracking number. After that, it will take 7-14 business days for delivery in the United States via the USPS first class shipping.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
RETURNS
How do I return an item?
You can request a return via our returns page.
Will shipping be covered for my returns?
We will provide you with a free pre-paid return label.
What if the item(s) received are defective/incorrect/damaged?
Please contact us within 24 hours from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
USPS Says delivered but no package was received?
If the USPS marks the package as delivered on the USPS website it’s been delivered you as the buyer must call your local post office and ask why the package was marked as delivered. If it legitimately was delivered you must provide proof to the post office so they can mark the package as lost on the website if it does not get updated absolutely NO REFUND or returns we’ll be made.
Scammers beware that proper investigation will be made to ensure the legitimacy of your claim! No packages will be resent or refunded after a proper investigation has been done on both ends. Investigations/claims can take 2-4 weeks before any refund will be given. Before the claim begins to check all-around your home front yard patio porch etc where packages have been placed before. Also, check with your neighbors and see if they received it by mistake. Also, items of $25 or more all get marked as (signature required) so if the post office sees you’re not home it’s probably at your local post office.
You as the customer are 100% responsible for tracking the package once it leaves out of our warehouse. If your package is legitimately missing you the customer must call the USPS with your tracking number on hand and provide the postal service with the tracking number. An in-person visit will speed up this process email and phone calls will just extend the 2-4 week process. Once the postal service responds we need proper documentation showing the outcome of the missing package.
Failure to provide any sort of documentation providing a proper claim has been made and a response has been received will result in absolutely no refund or second item being sent. Once the investigation/claim is over and USPS shows the item has been lost and proper documentation/proof is given then a refund or new item may be sent out.
Do the gaiters work against viruses?
We have been receiving many inquiries regarding whether our products are an alternative to medical face masks.
Our products have not been designed or certified as protection against viruses or diseases, so they are not suitable for preventing the spread of Covid-19 (SARS-COV-2). Although our multifunctional products cover the entire front of the face (nose, mouth, chin, and neck), they are not scientifically proven to prevent you from contracting or passing a virus/disease/illness to someone else.
In response to the most common questions and concerns regarding our product, please see the below statements:
*Wearva gaiters products are not intended to be used as medical-grade face masks or effective to prevent disease, illness, or the spread of viruses.
*Wearva does not produce or claim to produce products that prevent disease, illness, or the spread of viruses.